Shipping Policy
Thank you for choosing Celestialn! We are committed to providing you with a seamless and professional shopping experience. Below is our detailed shipping policy, covering everything from order processing to delivery expectations.
Order Processing
Once your order is placed, we begin processing it immediately. This includes verifying your order details, preparing the items, and packaging them carefully. You will receive a confirmation email as soon as your order is placed, followed by updates throughout the process.
Order Confirmation: After placing your order, you will receive a confirmation email. If you don't receive this email, please check your spam/junk folder or contact us directly.
Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking details so you can monitor your package’s journey.
Shipping Methods
We work with trusted carriers to ensure the safe and timely delivery of your order. All orders are shipped from our warehouse using reliable shipping services.
Shipping Costs: Enjoy free shipping on all orders, with no minimum purchase requirement.
Shipping Options: At this time, we offer standard shipping. Expedited shipping options will be available soon.
Delivery Times
We aim to deliver your order as quickly as possible, though delivery times may vary depending on your location. Here are our estimated delivery times:
Standard Shipping: Typically 5-8 business days.
Please note, these are estimates, and actual delivery times may vary due to factors such as weather conditions, holidays, or carrier-related delays.
Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during transit, we are here to help.
Lost Packages: If your tracking information shows that your package was delivered but you haven’t received it, please contact us immediately. We will work with the carrier to locate the package or arrange a replacement.
Damaged Packages: If your order arrives damaged, please take photos of the damaged items and packaging and contact us within 48 hours of delivery. We will resolve the issue by sending a replacement or issuing a refund.
Order Tracking
Once your order has been shipped, you can track its progress using the tracking number provided. If you encounter any issues or have concerns, feel free to reach out to our support team for assistance.
Address Changes and Order Cancellations
Address Changes: If you need to change your shipping address, please contact us as soon as possible. We can only update the address before the order is shipped.
Order Cancellations: If you need to cancel your order, please notify us within 12 hours of placing it. Once the order is processed and shipped, cancellations will not be possible, but you can return the items after delivery.
Undeliverable Packages
If a package is returned to us due to an incorrect shipping address or failure to collect, we will notify you and arrange for reshipment. To avoid delays, please ensure that your shipping details are correct when placing the order.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, feel free to contact us at any time:
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Thank you for choosing Celestialn! We value your business and are committed to ensuring your order arrives promptly and securely.
