Refund Policy

At Celestialn, we strive to provide high-quality products and exceptional service. We sincerely hope that you are satisfied with your order. However, we understand that sometimes things don’t go as planned. If you encounter any issues with your purchase, such as receiving the wrong size, color, or if the item is not what you expected, we’re here to help!

Returns

You can return any item within 30 days of receiving your order. To qualify for a return, the following conditions must be met:

• The item must be unworn, unwashed, and in its original condition.
• The item must have all original tags and packaging intact.
• You must provide proof of purchase, such as an order confirmation email.

How to Initiate a Return

1. Contact Us: Please reach out to our customer service team at #contact

1. Return Instructions: We will provide you with a return shipping label and detailed instructions on how to return your item.
2. Pack the Item: Carefully pack the item in its original packaging, including any tags and accessories. Ensure that the return label is securely attached.
3. Ship It Back: Drop off the package at your nearest shipping location. Keep the tracking information for your records.

Refund Process

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping charges are non-refundable.

Exchanges

If you would like to exchange an item for a different size or color, please follow the same return process outlined above. After we receive your returned item, we will ship out the new item at no additional cost.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will resolve the issue at no cost to you, whether that means replacing the item or issuing a full refund.

Questions?

If you have any questions or need assistance regarding our refund policy, feel free to reach out to our customer service team at #contact

Thank you for shopping with Celestialn. We appreciate your business and look forward to serving you again!